About Data Deletion

We respect your privacy rights and provide you with control over your personal data. This page allows you to request the deletion of your account and associated data from our systems.

Before proceeding with a data deletion request, please note:

Account deletion is permanent and cannot be undone
You will lose access to all your data, including saved projects, settings, and usage history
Any active subscriptions must be canceled separately before account deletion
Some data may be retained for legal compliance purposes as outlined in our Privacy Policy

If you have any questions before proceeding, please contact our support team at support@fideliio.com.

Deletion Process

Here's what happens when you submit a data deletion request:

1

Verification

We verify your identity to ensure the request is legitimate. This typically involves confirming your email and account password.

2

Processing

Once verified, we initiate the deletion process. Your account will be deactivated immediately, and you'll receive a confirmation email.

3

Data Deletion

We delete your personal data from our active systems within 30 days. This includes your profile information, uploaded content, and usage data.

4

Final Confirmation

Once the deletion process is complete, we'll send you a final confirmation email. Some anonymized data may be retained as described in our Privacy Policy.

The entire process typically takes up to 30 days to complete. During this time, you may not be able to create a new account with the same email address.

Frequently Asked Questions

What data will be deleted?

We will delete most of your personal data, including your profile information, uploaded content, settings, and usage history. However, certain data may be retained for legal and compliance purposes, such as transaction records for financial reporting.

Can I reactivate my account after deletion?

No, account deletion is permanent. Once your data is deleted, you cannot recover your account or any associated data. If you wish to use our services again, you'll need to create a new account.

What about data shared with third parties?

We will make reasonable efforts to delete your data from third-party services that we use. However, we cannot guarantee the removal of your data from all third-party systems, especially if the data was shared according to consent you previously provided.

How do I cancel my subscription first?

Before requesting account deletion, you should cancel any active subscriptions. You can do this by going to your Account Settings > Billing > Manage Subscription. After cancellation, you can proceed with your data deletion request.

Deletion Request Form

Please complete the form below to submit your data deletion request. All fields are required.

Data Deletion Request