Introduction

At Fideliio, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI platform and related services.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Use our platform and services
Subscribe to newsletters or marketing communications
Contact our customer support
Participate in surveys, promotions, or events

The personal information we collect may include:

Contact information (name, email address, phone number)
Account credentials (username, password)
Billing information (payment details, billing address)
Professional information (company name, job title)
User preferences and settings

Usage Information

We automatically collect certain information about your use of our platform, including:

Device information (hardware model, operating system, unique device identifiers)
Log information (IP address, browser type, pages visited, time spent on pages)
Performance data (crash reports, system activity)
Interaction data (features used, actions performed)

AI-Related Data

Our platform may collect and process data related to your use of our AI features, including:

User inputs and queries submitted to our AI systems
Content and data processed by our AI algorithms
Generated outputs and recommendations
Feedback and preferences about AI-generated content

How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, maintain, and improve our services
Process transactions and manage your account
Customize your experience and deliver personalized content
Develop new products, services, and features
Analyze usage patterns and optimize performance
Train and improve our AI models and algorithms
Communicate with you about updates, promotions, and news
Protect the security and integrity of our platform
Comply with legal obligations and enforce our terms

Data Sharing and Disclosure

We may share your information with:

Service providers and partners who help us deliver our services
Affiliated companies and subsidiaries
Business partners for joint marketing efforts or collaborative services
Legal authorities when required by law or to protect our rights
Potential buyers in connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for advertising purposes.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data, including:

Right to access and receive a copy of your data
Right to correct inaccurate or incomplete data
Right to delete your data under certain circumstances
Right to restrict or object to certain processing activities
Right to data portability
Right to withdraw consent at any time

To exercise these rights, please contact us using the information provided at the end of this policy.

Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Secure data storage and backup procedures
Employee training on data protection and security practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and improve your experience.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our platform.

International Data Transfers

We may transfer, store, and process your information in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, in compliance with applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@fideliio.com
Location: Venezuela