Legal Document

Terms of Service

Last Updated: March 26, 2025

Agreement to Terms

Welcome to Fideliio. These Terms of Service ("Terms") govern your access to and use of our AI platform, website, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, YOU MAY NOT USE OUR SERVICES.

Service Description

Our platform provides AI-powered tools and services designed to help users analyze data, generate insights, and automate processes. The specific features and functionalities may change over time as we improve and update our Services.

Eligibility and Account Registration

To use certain features of our Services, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.

You must be at least 18 years of age to create an account and use our Services. If you are creating an account on behalf of a company or other entity, you represent that you have the authority to bind that entity to these Terms.

User Conduct and Prohibited Activities

You agree not to engage in any of the following prohibited activities:

  • Violating any laws, regulations, or third-party rights
  • Using our Services for any illegal, harmful, or unauthorized purpose
  • Attempting to gain unauthorized access to our systems or other users' accounts
  • Interfering with the proper functioning of our Services
  • Uploading or transmitting malware, viruses, or other malicious code
  • Scraping, crawling, or using automated means to access our Services
  • Modifying, reverse engineering, or creating derivative works based on our Services
  • Reselling, sublicensing, or transferring our Services to any third party
  • Using our Services to generate content that is illegal, harmful, deceptive, or discriminatory
  • Overloading or flooding our servers with excessive requests

We reserve the right to investigate and take appropriate legal action against anyone who violates these Terms, including removing content, terminating accounts, and reporting violations to law enforcement authorities.

User Content and Licensing

Our Services may allow you to upload, submit, store, or share content ("User Content"). You retain all rights to your User Content, but you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, and distribute your User Content in connection with providing and improving our Services.

You represent and warrant that:

  • You own or have the necessary rights to your User Content
  • Your User Content does not violate any third-party rights
  • Your User Content complies with these Terms and all applicable laws

We are not responsible for any User Content and do not endorse any opinions expressed in User Content.

Intellectual Property Rights

Our Services, including all content, features, and functionality, are owned by Fideliio or our licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services solely for your personal or internal business purposes.

You acknowledge that any feedback, suggestions, or ideas you provide regarding our Services may be used by us without any compensation to you.

Subscription and Payment Terms

We offer various subscription plans for access to our Services. By selecting a subscription plan, you agree to pay the applicable fees as they become due.

All payments are non-refundable unless otherwise specified or required by law. We may change our fees and payment terms at any time, with notice to you. Continued use of our Services after such changes constitutes your acceptance of the new fees and terms.

If your payment method fails or your account is overdue, we may suspend or terminate your access to our Services.

Disclaimers and Limitations of Liability

Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. WE MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE CONTENT, SERVICES, SOFTWARE, TEXT, GRAPHICS, LINKS, OR COMMUNICATIONS PROVIDED ON OR THROUGH THE USE OF OUR SERVICES.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FIDELIIO, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, OUR SERVICES.

OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Indemnification

You agree to indemnify, defend, and hold harmless Fideliio, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to:

  • Your use of our Services
  • Your User Content
  • Your violation of these Terms
  • Your violation of any rights of another person or entity

Termination

We may suspend or terminate your access to our Services at any time, with or without cause, and with or without notice. Upon termination, your right to use our Services will immediately cease, and you must cease all use of our Services and delete any content or data in your possession.

All provisions of these Terms that by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Modifications to Terms

We may modify these Terms at any time by posting the revised terms on our website or by otherwise notifying you. Your continued use of our Services after the effective date of the revised Terms constitutes your acceptance of the terms.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Venezuela, without regard to its conflict of law principles.

Any dispute arising from or relating to these Terms or our Services shall be resolved exclusively through binding arbitration in accordance with the applicable arbitration rules of Venezuela. The arbitration shall be conducted in Venezuela, and judgment on the arbitration award may be entered in any court having jurisdiction.

You agree that any claim or cause of action arising out of or related to these Terms or our Services must be filed within one (1) year after the cause of action arose or be forever barred.

General Provisions

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Fideliio regarding our Services.

Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Assignment: You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without your consent.

Force Majeure: We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation facilities, fuel, energy, labor or materials.

Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@fideliio.com
Location: Venezuela